Help & Support

At Netsom, we are committed to providing the best user experience. If you encounter any issues, have questions, or need assistance, we’re here to help.

Common Issues

• Account and Login: Assistance with login issues, resetting your password, or account recovery.

• Streaming Issues: Help with video playback, buffering, or quality settings.

• Payments and Subscriptions: Support for coupon usage, subscription plans, and payment-related inquiries.

• App Performance: Troubleshooting for app crashes, freezing, or performance issues.

• Feature Requests: Have a suggestion? Let us know how we can improve!

How to Contact Us

If you are facing any issues or need help with anything, please don't hesitate to reach out to our support team. You can contact us directly via email:

Email: support@netsom.live

Our team typically responds within 1-2 business days. Please provide as much detail as possible (e.g., error messages, screenshots, steps to reproduce the issue) to help us resolve your issue faster.

Support Hours

Our support team is available from 9:00 AM to 6:00 PM (GMT) on weekdays. We aim to provide fast and efficient responses during business hours, but we may take longer on weekends and holidays.